Product help
Tell us what happened, which page you were on, and what you expected to see.
Contact
Questions, account help, security reviews, partnership notes, and product conversations all need a clear route. Start here and we will get it to the right place.
Typical first reply for standard support requests during business days
A clear place to route product, account, sales, and security questions
Replies written for the request in front of us, not copied from a script
Support
Use support for login problems, uploads, sharing, billing questions, workspace settings, and anything that interrupts normal use.
Tell us what happened, which page you were on, and what you expected to see.
For login, email, session, or security questions tied to an account.
Uploads, downloads, sharing, file requests, trash, restore, and workspace behavior.
Teams
If you are comparing plans, preparing a rollout, or need answers for procurement and security review, send the context and we will respond with the right next step.
Understand what is available now and what may fit as your workspace grows.
Route security, privacy, and compliance questions to the team that can answer them.
Talk through existing folders, users, and how a team would move into BeDrive.
What helps
The fastest support threads usually include the account email, a short description, screenshots when useful, and any request or share link involved.
For account and product support, contact support@bedrive.io. Include the email on the account and the action you were trying to complete.
For team, organization, procurement, or rollout questions, contact sales@bedrive.io. A short note about team size and workflow is enough to start.
For security, privacy, or legal questions, contact the relevant address from the policy pages or start with support and we will route it.
A clear note is enough. We will help you find the shortest path from question to answer.